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Shazam Review Australia
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Contact Shazam (Shazam)

If you need assistance regarding the information published on shazam-au.com about the Shazam brand, you can contact the review team by using the contact form below. Please provide your name, a valid email address and a clear description of your request so that we can identify your issue and respond appropriately.

We aim to reply to most enquiries within one business day; however, response times may vary. For any urgent concerns about illegal or blocked gambling services affecting Australian users, you may also wish to contact the Australian Communications and Media Authority (ACMA) or relevant local support services in addition to using this form.

Main contact details for this review site

  • Email (primary contact for this site): [email protected]
  • Website: https://shazam-au.com (independent review and information site for Australian users)
  • Telephone: not specified - we currently provide support only via email and the contact form on this page.
  • Postal address / registered office: not specified - Shazam operates as an online information service and does not maintain a public walk-in office in Australia.

Important legal and regulatory information for Australian users

Observation (regulatory context): The Australian Communications and Media Authority (ACMA) actively enforces the Interactive Gambling Act 2001 (Cth). ACMA maintains a public "blocked gambling sites" register of offshore gambling services that are regarded as operating illegally in Australia. According to the most recent public material available (including ACMA's blocked register as at 2026), a gambling service branded as "Shazam Casino" is listed as a blocked site and is considered to be operating in breach of Australian law.

Expansion (how this affects you):

  • Not an Australian-licensed gambling service: The operator associated with the Shazam brand is linked to Alistair Solutions N.V., reportedly holding a Curaçao licence (365/JAZ, sub-licence GLH-OCCHKTW0706152021). This licence is not an Australian licence and does not authorise the offering of interactive gambling services to persons in Australia.
  • Blocked status for Australian players: ACMA may request that Australian internet service providers block access to certain offshore gambling websites. If you attempt to access any Shazam-branded casino site from Australia, you may encounter a block page or technical access issues because of this enforcement activity.
  • No endorsement of illegal gambling: Shazam on shazam-au.com is an independent review and information resource. It does not operate Shazam Casino, does not offer real-money gambling and does not encourage the use of illegal or blocked gambling services.
  • Research and information sources: This review site may rely on publicly available documents, such as:
    • ACMA's blocked gambling sites register (for example: ACMA blocked sites register), and
    • research material, such as the Australian Institute of Family Studies' report on interactive gambling (see: Interactive Gambling report, AIFS).

Reflection (practical implications): If you are located in Australia, you should assume that Shazam Casino and related real-money services are not legally authorised for you, regardless of their offshore licensing claims, and you should not attempt to bypass ACMA blocks or any technical measures that prevent access.

Disputes and complaints

Observation: Shazam is a review and information resource only and does not have access to player accounts, deposits, withdrawals or internal complaint records of Shazam Casino or any related operator.

Expansion (where to direct your complaint):

  • Casino-specific disputes: If you have an existing dispute with Shazam Casino about bonuses, withdrawals or account restrictions, you should raise the issue directly with the casino's customer support through the channels listed on the casino's own website or terms and conditions.
  • External dispute resolution for RTG licensees: Some RealTime Gaming (RTG) casino operators indicate that they use a third-party mediation service, such as the Central Disputes System. If Shazam Casino refers you to that service in its own terms, you may submit a complaint there. Shazam is not affiliated with, and cannot intervene in, that process.
  • Regulatory complaints (Australia): If you believe an offshore site is illegally providing interactive gambling services to Australians, you may submit a complaint directly to ACMA through its official channels. This site cannot submit complaints on your behalf.
  • Feedback about our content: If you wish to report an inaccuracy, outdated information, or raise concerns about how Shazam presents Shazam or related services, please use the contact form below or email [email protected].

Reflection: By contacting Shazam, you acknowledge that we can only respond to queries relating to our informational content on shazam-au.com and cannot resolve transactional or account-level issues with any gambling operator.

Responsible gambling and safety notice (AU focus)

  • No gambling accounts administered here: Shazam does not accept bets, hold customer funds or provide any facility for wagering. We provide reviews and regulatory context only.
  • Illegal offshore gambling risk: Offshore operators that accept Australian customers in breach of the Interactive Gambling Act 2001 may offer limited or no effective consumer protection, may be difficult to contact and may not honour withdrawals or advertised bonuses.
  • Seek help if needed: If you are in Australia and are experiencing gambling-related harm, please contact local support services such as:
    • GambleAware / local state and territory services: check your state or territory government health pages for up-to-date contacts in 2026.
    • Financial counselling and legal assistance services: for help with debt or contractual issues arising from online gambling.
  • Age restriction: All gambling services, whether legal or illegal, are intended for persons aged 18 years and over. This site is intended for adult information purposes only.

Privacy and use of your contact details

  • Information you provide: When you submit the contact form, we receive the email or messenger contact you provide and the content of your message. Do not include sensitive personal information (such as identity documents, payment card numbers or passwords).
  • Purpose of use: Your contact details will be used only to respond to your enquiry and, where relevant, to improve or correct the informational content on shazam-au.com.
  • Independent operation: We do not share your form submissions with Shazam Casino, Alistair Solutions N.V., or any gambling operator, unless you explicitly request that we forward specific feedback and it is appropriate and safe to do so.
  • Retention: Basic correspondence records may be retained for a reasonable period (which may extend into and beyond 2026) for quality assurance, legal and record-keeping purposes, consistent with applicable privacy laws.

Limitations of our support

  • We cannot:
    • verify or reset your Shazam Casino login credentials;
    • process deposits, withdrawals or chargebacks;
    • provide legal advice tailored to your personal circumstances; or
    • override decisions made by Shazam Casino, ACMA or any other authority.
  • We can:
    • clarify how we have described Shazam and related services on shazam-au.com;
    • update or correct content where it is incomplete or outdated as at 2026;
    • point you towards publicly available regulatory and support resources in Australia.

Contact form

Please use the form below to contact the Shazam team. Fields marked with * are mandatory. By submitting this form, you confirm that your enquiry relates to the informational content provided on shazam-au.com and that you have read the limitations of support set out above.